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2025 Our Health Heroes Awards winners announced 

… Haynes, Healthcare Assistant, Modality Partnership (Gold)
Sam Desborough, Assistant Practitioner Occupational Therapist, Southwark Council (Silver)
Lynette Cook, Ward Coordinator, Northern Care Alliance NHS Foundation Trust (Bronze)

Healthcare Volunteer of the Year:

David White, Patient Befriender Volunteer, Cardiff and Vale Health Board (Gold)
Chris Wilson, Volunteer Community First Responder, Yorkshire Ambulance Service NHS Trust (Silver)
Andy Emery, Transport Volunteer, Royal Voluntary Service (Bronze)

Team categories:
Best Healthcare Workforce Collaboration, supported by Integrated Care Journal:

Personalised Independence Programme, Age UK Herne Bay & Whitstable (Winner)
The What Matters Team, Royal Berkshire NHS Foundation Trust (Highly commended)

Dedication to Lifelong Learning Culture:

Coventry …

Skills for Health Our Health Heroes finalists announced 

… Coordinator, Northern Care Alliance NHS Foundation Trust 
Sam Desborough, Assistant Practitioner Occupational Therapist, Southwark Council 
Sarah Haynes, Healthcare Assistant, Modality Partnership 

Team categories:
Best Healthcare Workforce Collaboration supported by Integrated Health Journal: 

Personalised Independence Programme, Age UK HBW 
The What Matters Team, Royal Berkshire NHS Foundation Trust 

Dedication to Lifelong Learning Culture: 

Coventry and Warwickshire Training Hub 
Patford House Partnership 

Equity, Diversity and Inclusion Champion supported by NHS Race and Health Observatory:

Wakefield Hospice 
West Midlands Ambulance Service 

Digital Innovation sponsored by NHS Shared Business Services: 

Paediatric Virtual Ward Team, Dudley Group of Hospitals NHS Foundation Trust 
Recruitment RPA …

Mandatory training every healthcare professional needs 

… goal is to ensure compassionate, safe and high quality care. The Care Certificate is for new staff and whilst it isn’t mandatory per se, there’s still an expectation for it to be completed as part of an induction.  
The primary audience is Healthcare Support Workers or Adult Social Care Workers. These fields consist of Health Care Assistants, Assistant Practitioners, Care Support Workers and those giving support to clinical roles in the NHS where there is any direct contact with patients.  
Mandatory training for Care Homes and Hospices 
It’s up to the healthcare provider to ensure staff are

Our Health Heroes Awards 2023 winners announced

… Maslen, Radiotherapy Assistant Practitioner, Imperial College Healthcare NHS Trust
Rochelle Sampson-Clarke, Estates Project Officer, Solent NHS Trust
Hailei Petersen, Apprentice Nurse, Devon Partnership NHS Trust

Operational Support Worker of the Year, sponsored by UNISON:

Mary McElroy, Integrated Care Team Admin Support, Southern Health & Social Care Trust
Laura Cavina, Involvement Volunteer Coordinator, South West London and St George’s Mental Health NHS Trust
Katie Whittam, Coordinator/Trainer, South West Yorkshire Partnership NHS Foundation Trust

Clinical Support Worker of the Year:

Karen Read, Breast Cancer Support Worker, Royal United Hospitals Bath NHS Foundation Trust
Edelle Brown, Associate Practitioner, City Health Partnership

Voting opens as Our Health Heroes 2023 finalists announced

… who will be crowned gold, silver and bronze award winners at a ceremony held in London on 7 June.
And the finalists are…
Apprentice of the Year sponsored by Unison:

Rochelle Sampson-Clarke, Estates Project Officer, Solent NHS Trust
Hailei Petersen, Apprentice Nurse, Devon Partnership NHS Trust
Joe Maslen, Radiotherapy Assistant Practitioner, Imperial College Healthcare NHS Trust

Outstanding Life Contribution sponsored by NHS Employers:

Toni Starr, Neonatal Sister, Great Western Hospitals NHS Foundation Trust
Salli Jeynes, Chief Executive, The End of Life Partnership
Sandra Hands, Cluster Manager for the Lancashire and Cumbria Prisons, Spectrum Community Health CIC

Operational Support Worker …

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Case Study - NHS Tayside

Neonatal Assistant Practitioner role developed and implemented for Neonatal services to provide specialist care of babies and release time to care for Nurses and Midwives, making a more effective workforce for improved patient care
NHS Tayside has developed and plans to implement the role of Assistant Practitioner in neonatal services. Under the supervision of Registered Nurses and midwives, this new NHS Career Framework for Health Level 4 support worker role will provide care for specific groups of special care babies enabling Registered Nurses and Midwives to focus on babies with more complex care needs as well as releasing time to …

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Case Study - South East London Cancer Network

… found that the experience of cancer care in London is poorer than in the rest of the country.
Driven by the need to improve care for cancer patients, the group worked with our clinically experienced workforce consultants here at Skills for Health to develop a new Band 4 Role of assistant Practitioner for cancer care and palliative care.
The lack of continuity of registered practitioners was one of the reasons thought to contribute to patients reporting a poor experience of cancer care in London. This was supported by the fact that London hospitals can find it difficult to retain Band …

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Case Study - Productive Workforce Utilisation at Whittington Health NHS Trust

Improved workforce utilisation and enhanced patient care by using competence-based roles to modernise services and develop staff skills
When Whittington Health NHS Trust was invited to test Skills for Health’s workforce tools and solutions, managers used the opportunity to modernise services, improve patient care and develop the skills of staff to meet this aim.
The Trust was looking at new roles as part of its requirement to address national initiatives and local financial pressures and already had considerable experience in role redesign and change management.
The Trust decided to develop a new role at the assistant practitioner level …

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Case Study - Whittington Health NHS Trust

Enhancing elderly care using Skills for Health competences for Therapy Assistant roles, and providing staff with tailored learning and development programme
When Whittington Health NHS Trust was invited to act as one of Skills for Health’s national demonstrator sites, managers decided to develop a new role at the assistant practitioner level.
The Trust was demonstrating how to use Skills for Health competencies and test them in practice situations. This presented an ideal opportunity for managers to enable existing support staff to enhance their skills and access a specially designed learning and development package.
First, managers used Skills for Health …

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Case Study - University Hospitals Coventry and Warwickshire NHS Trust

… required improvements in a safe and effective way. Recognising the need for changes to staffing structures to increase the capacity of radiologists, a new model was proposed by the University Hospitals Coventry and Warwickshire NHS Trust’s Breast Screening Unit, which would supplement the existing structure with two new roles – Assistant Practitioner and Advanced Practitioner.
The design of these new roles was based on competence requirements and Skills for Health was asked to work with four development sites to test the model and ensure the new roles were robust in meeting the needs of patients and supporting service delivery.
This …

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Case Study - NHS Lothian

… 2, 3, and 4 of the career frameworks.
Benefits

Healthcare Support Workers undertaking education and training at levels 2 and 3 found it improved their awareness of mental health and learning disability issues, changed their practices, and encouraged them to think of alternative approaches with clients
Healthcare Support Workers and Assistant Practitioners in Mental Health and Learning Disability services have a clear pathway across career framework
The project has enabled staff to step on and step off the career framework at levels 2, 3, and 4, with some progressing on to level 5 and beyond
Competence-based training linked to …

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Case Study - NHS Education for Scotland

… people in hard to reach places.
Skills for Health competences were mapped for the generic health and social care worker (GHSCW) profile. It was established that healthcare support worker roles could extend from Healthcare Support Workers (NHS Career Framework level 2 and qualified at SCQF level 5/6), through to Assistant Practitioners (NHS Career Framework level 4 and qualified at SCQF level 7/8).
The next step was to develop education and training for health and social care support workers in generic skills, such as oral and written communication and specific contextual skills such as the administration of medicines, and …

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