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Case Study – Quality Mark Endorsement for the Stroke Association

Stroke Association charity to recognised and endorsed by the Skills for Health Quality Mark for training

The Stroke Association’s Stoke Training team deliver stroke-specific training and qualifications to health and social care professionals, volunteers, and carers working with stroke survivors.

Stroke is the leading cause of disability in the UK, and training provision is a competitive and commercial industry. The challenge was how to stand out in this crowded marketplace as a team of experienced practitioners who understand patient pathways and provide consistently high-quality training and learning in all areas of stroke care.

The team wanted to achieve Skills for Health’s Quality Mark – a nationally recognised award – as proof of their ability to offer the best available training. The Skills for Health Quality Mark defines and endorses high standards of learning and training, enabling health and social care employers to benefit from a world-class workforce.

Quality Mark assessment process focuses on best practice. The process includes on-site visits and teaching observations, along with interviews with trainers, learners and employers, and stakeholder surveys. Documentary evidence and records are also evaluated.

Stroke Training completes the Government’s Customer Service Excellence award each year and already had much of the required evidence in place. In addition, they made videos of training sessions and asked their trainers, students, and course delegates to fill in survey forms.

The team were supported by a Skills for Health Quality Mark expert, who guided them through the process.

The outcomes

  • Stroke Training, part of the Stroke Association, became the first charity to receive the Skills for Health Quality Mark
  • All the team’s training programmes are endorsed by the Quality Mark
  • Stroke Training can now demonstrate a benchmark which puts them ahead of other training providers in the marketplace
  • Stroke Training constantly strives to learn and improve, and the Quality Mark assessment enabled the team to reflect on what they do, and whether they could do it differently

“Quality Mark provides us with the evidence that the training we provide is of high standard and is based on current best practice guidelines and research. Achieving the Quality Mark has been a worthwhile process because it gives our customers and potential customers greater confidence in our training we provide.

This will ultimately aid us in our mission of driving up stroke care standards by providing quality education and training programmes.”

Cate Burke, Head of Stroke Training, Stroke Association

As the Sector Skills Council for Health we help health sector employers across the UK optimise the potential of their workforce. Our proven solutions address not just improved productivity but also the quality of health and healthcare.