Rostering and CRS
Technical Account Manager
Zach has over 10 years experience working alongside the NHS in implementing and supporting the delivery of NHS eRostering services. He is the technical lead for many of the organisations working with Skills for Health. He has worked across all levels of service delivery from first-line service support to managing the complex and challenging implementations for large-scale organisations. Zach also was an integral part of the implementation of the 2016 junior doctor contract.
Zach started at Skills for Health in 2009 as a member of the Helpdesk in our then ‘Core Learning Unit’ and then moved across our eLearning Department. Since 2013 Zach has been an integral part of our eRostering Team rising through the ranks from a member of the implementation team, to implementation manager and I now one of our newest Technical account managers. Zach’s role is varied and can range from visiting organisations to deliver training or demos and supporting senior members of the workforce in optimising our rostering solution, to providing technical support innew business opportunities and supporting the development team to ensure we are producing the best version of our eRostering solution we can. Zach prides himself on the strong working relationships he holds with no only his colleagues but also the clients he works with every day. In his free time Zach is an avid movie and TV watcher but is due to become a father for the first time this year so his spare time might not be his for much longer.