Finalists for the Operational Services Support Worker 2019

Claire Hands

Claire Hands

Vote closed

Claire provides admin support to the children's occupational therapy, physiotherapy and children's nursing team along with a team she oversees. Claire is often the first person a family will meet, dealing with phone calls from families and other health professionals, organising clinics, booking appointments. She shows through her fantastic communication skills and compassion how to provide administrative support within the NHS, going above and beyond to meet the need of our service users, enhancing their experience before being seen by a therapist.

 

Heather Butler

Heather Butler

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Heather has worked with the practice for over 10 years, now in an analyst role, and the admin lead for research. Heather’s reports are so thorough that she will often contact the CCG to share reports with them. Heather is always happy to share her skills with the wider team and is always on hand to answer questions should anyone have them. Heather has taken on the role of supporting the Practice’s apprentice, supporting her with day to day queries as well as being her advocate.

Charlotte Rushton

Charlotte Rushton

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After 5 years in the medical records department, Charlotte is now the Discharge Co-ordinator and looks after 2 wards. Her role is varied and involves discharge planning, coordinating therapy services, pharmacy, transport and liaising with the bed management team. Her colleagues say that Charlotte has excellent communication and her rapport with patients is outstanding. Charlotte acts as a single point of contact in complex discharges.

Wayne Ingram

Wayne Ingram

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Wayne’s colleagues describe him as ‘the single most committed person I have met in the time I have worked in Social Care… His cooking ability is second to none, he will adapt his menus to suit all residents’. Wayne has small 'show plates' that he uses for people who are cognitively impaired to be able to choose the meal that is most appealing to them. Wayne's work quality never falters, he will support the care staff daily with anything they ask him for.

Pauline Symington

Pauline Symington

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Pauline currently works in our Neo-natal unit. Pauline is an integral team member and works closely with the ward manager and her team. They state they would be "lost without her". As there is a high dependency NICU within the ward Pauline is very aware of the importance of good hygiene. The ward Environmental Cleanliness Audits always pass the standard and usually exceed it. Pauline relates to parents with sensitivity, empathy and understanding which part of our Trust’s core values.

Annabel Little

Annabel Little

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Annabel is a quiet and unassuming person who understands the complexity of the £33m Learning and Development Agreement inside and out. She and her team provide the administrative support the Education and Development Department, running at 95% capacity. Annabel has ensured that the procurement for apprenticeships has been conducted properly, including for the South West London Test Pilot Consortium for Trainee Nursing Associates.

Helen Lumber

Helen Lumber

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Helen is a committed, passionate and professional individual, who has gained the respect and admiration of colleagues. Throughout her career Helen has demonstrated competence and confidence, acting as an exemplary role model. Through her integral role in driving forward the Trust's Administrative and Clerical Professional Development Initiative, Helen has championed the professionalisation of administrative services. Helen was responsible for recruitment of administrative apprentices and her mentorship reflected very much within the apprentices' work.

Reg Ramsden

Reg Ramsden

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Reg has great working relationships with colleagues. He has welcomed young adults with learning disabilities, physical disabilities and autism to gain internship placements which gives them confidence, life and work skills and a more positive future. Reg welcomed Indra Morris from Central Government to tour his facility and explained how his team were supporting interns to gain experience. His jovial and knowledgeable demeanour were so engaging and honest that we have been requested to be active in national discussions.

Sarah Woods

Sarah Woods

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Sarah joined the team at 16yrs old as a Business Administration Level 2 Apprentice. She developed skills and quickly achieved level 3. Sarah is a vital part of the L&D team and supports all L&D activities including data inputting of mandatory training and appraisal data for reporting. She also carries out reception duties, assisting staff with training queries and system problems. She is always happy to help, and her customer care ethos is outstanding. Sarah is supportive to our pre-employment programme showing patience and giving her time to help candidates.

Tracey Underhill

Tracey Underhill

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Tracey's role focuses on the importance of addressing staff concerns and identifying barriers to staff "Speaking Up" in the interests of patient and staff safety. Tracey raises awareness across the Trust through innovative promotional activities including: flyers, staff intranet, staff events and presentations, as well as through National Speaking Up Month. Tracey’s work continually impacts on the Trust’s ability to work both happier and more effectively together, ensuring better patient care.

Carl Brooks

Carl Brooks

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Carl works with the Domestic Services Team across the Renal Department and Acute/HDU. He has a positive attitude to all tasks and is a familiar with the routines within the Dialysis Unit. Carl goes the extra mile to make sure the wards runs smoothly, making patients and relatives feel welcome and cared for. Carl always checks if we need supplies in the unit, if menus are completed, will come and take trays away. These small tasks make our job in the unit much easier.

Dawn Nicholson

Dawn Nicholson

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Dawn works predominately over a cluster of services within a local area, supporting people to live as independently as possible in the community. The person we support is at the heart of everything HFT do and support workers ensure that this is carried out to the highest standard. Dawn has provided excellent person-centred support.