Finalists for the Clinical Support Worker 2019

Kelly Stuart

Kelly Stuart

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Kelly’s role is to support and improve the quality of care of frail older patients living with dementia whilst on the ward. She works directly with patients providing comfort and activities they can take part in, most patients on this ward have sustained a fall and injury and have lost confidence and independence. Kelly is always on time, patient focussed and empathic in her contributions. She finds out the small details that can make a huge impact in helping with the care of patients with dementia and detects carer strain and refers patients to the inpatient Alzheimer society support team.

Katrina Lavery

Katrina Lavery

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Katrina has demonstrated her passion and commitment to patients in Gillis Memory Centre through her role in promoting therapeutic activities to enable them to maintain their cognitive functioning and independence while living with Dementia. She has shared her vision of how activities should be managed with Senior Management who have endorsed Katrina to progress this to a Quality Improvement project.

Emma Worrell

Emma Worrell

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Emma is a technician in the hospital prosthetics team, specialising in artificial eyes. She has gone above and beyond her role by setting up a nationwide study for artificial eye users. Emma is passionate about her work. She is self-driven and seeks no glory, a real asset to the NHS. Emma has spoken about her research in academic and NHS contexts, and her interview for Radio 4's Inside Health was warm and professional. The patients she works with have often had traumatic, life changing events and her calm and caring manner builds trust with her patients.

Jackie Fitzsimons

Jackie Fitzsimons

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Jackie launched a cot appeal raising money to support babies on the ward. Jackie has taken ownership on this and has raised enough money to fund 26 cots for the postnatal ward, an outstanding contribution of £18,000. Jackie's communication is always outstanding. She is engaging and always puts service users first. In ensuring the fundraising of the cots, she supported this process and liaised with others outside the organisation.

Paul Foster

Paul Foster

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Colleagues describe Paul as a joy to be around always smiling, helpful and considerate of his patients and colleagues. Paul is frequently mentioned in the Friends and Family report for being kind and compassionate, putting patient at the centre of everything he does. Pauls patients are always immaculately washed and dressed. Paul often cares for patients with cognitive impairment who are scared and frightened when they come into hospital. He involves family in their care and adopts learnt techniques to calm patients. He plays age appropriate music, plays dominoes or cards.

Peter Haddow

Peter Haddow

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Peter dedicated 33 years of his like working within Prudhoe hospital. Peter is always the first to volunteer to contribute to new initiatives and is the champion for service user engagement in his clinical area. Peter has been chosen by clinical staff to represent his ward in the Royal College of Psychiatry's "Reducing Restrictive Practice" project. Peters clinical practice is of such a high standard, both patients and staff model this and aspire to work to his standard. Peter is "Ward-Champion", he was nominated for this due to his ability to de-escalate and support all client types.

Olivia Gillon

Olivia Gillon

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When Olivia applied for a Traineeship programme with the Trust, her passion, values and behaviours came across. Within 6-weeks her dedication, commitment and consistency impressed the Ward Sister so much she gained a post as an Apprentice CSW. She is the most junior member of the ward staff yet has shown how proactive she is in her role. She specifically spends time with those patients who may have few visitors and brings a light into their eyes as it can be the simplest things that make a difference.

Nicolette Mahon

Nicolette Mahon

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Described as "legendary, superb, consistent, dedicated, calm, caring, beyond supportive", Nicky has been a maternity support worker specialising in breastfeeding for 19 years. Nicky is a qualified breastfeeding counsellor, a member of the Association of breastfeeding mothers. In her team she has nurtured and developed her colleagues. Nicky has spearheaded the provision of community breastfeeding drop in clinics. These are held at local Children’s Centres and offer a hub for advice from the support team and peer support. Nicky will always make time to listen and engage with both women and staff and is extremely flexible managing her workload.

Richard Gray

Richard Gray

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Richard is an addict in recovery for over 5 years. He was treated successfully in the abstinence and recovery 13-week programme. He then began work as a peer volunteer which led him to do an accredited course in Addictions. Richard is able to communicate on a different level with patients who are struggling. He can share his personal experience, instilling a sense of hope in patients. Richard offers front line emotional support in his "routes to recovery" groups, where he used his skills learned organising AA groups, but utilising NHS governance and group clinical supervision with registered staff.

Jade Benjamin

Jade Benjamin

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Jade has been inspirational in her approach to assisting people with dementia, and in meeting their needs prior to going home or into a residential care setting. She is patient focussed ensuring their views and voices are heard, enabling person centred care practice. Jade recognised the need for individual choice especially around mealtimes. Jade devised a menu plan which is visual and allows patient choice. It has been so inspirational, that the health board have been supporting her to undertake research on the benefits of the meal plan.

Janet Pagdanganan

Janet Pagdanganan

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Janet assists the safeguarding team in ensuring that patients visiting the Trust are aware of where to find support and how to protect themselves from harm, with a focus on the learning disability agenda. Janet will not finish her shift unless all patients admitted to the hospital with a learning disability have been seen at least once and strives to ensure all patients with a learning disability receive the level of care needed. Without Janet the Learning Disability aspect of the service would fail. She ensures that patients with a learning disability have a planned pathway for surgery.

Pauline Urvoy

Pauline Urvoy

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Pauline always puts the best interests of her patients first and is patient focused throughout. She demonstrates her reliability by accompanying health visitors to home visits to assist in difficult circumstances. Pauline's knowledge source is extensive enabling her to support and act as a role model to everyone she works with. She always takes the time to explain care plans and ongoing support to families. Pauline is extremely patient/service focused and is always up to date with the latest recommendations, research and best services to signpost families to for help.