Finalists for the Operational Services Support Worker 2017

Anthea Lee Allen

Anthea Lee Allen

Team Secretary, South London and Maudsley Hospital

Anthea has been nominated for her commitment and hard work in her demanding job as Team Secretary on a secure ward for female offenders with mental illness. Anthea makes sure all staff complete the required training and she works tirelessly to ensure everything is running smoothly. Anthea spends a lot of time with the patients, making it a priority to remind them of appointments, help them contact relatives and get them access to courses at the local recovery college.

Keith Arries

Keith Arries

Maintenance Person, The Grange Nursing Home, Northumberland

Keith is well-known and loved at The Grange for being a supportive, flexible and reliable colleague. He goes above and beyond, even using his spare time to collect prescriptions or food for the residents that they can’t get at the home. Keith shows genuine care for residents with dementia, attending courses, joining in with the resident activities and he even created a new library corner and dementia friendly walls and doors to help the residents.

Danii Clark

Danii Clark

Equality and Human Rights Assistant, East Sussex Healthcare NHS Trust

Danii has been nominated for Operational Support Worker of the Year for her kind nature, forward thinking and exceptional effort in all her work. She is often faced with difficult challenges with no clear guidance but she thinks outside the box to come up with innovative solutions. Recently, Danii designed badges for staff to wear to promote equality in the Trust which are now being worn by staff in trusts across the country.

Matthew Glasgow

Matthew Glasgow

General Secretary, Warren Children’s Centre, Lisburn

Matthew has been nominated for his reliability and hard work as a member of staff as Warren Children’s Centre, putting in extra hours to help his patients. His wonderful memory means he is on first name terms with many patients and their families and is often the first port of call for their queries. Matthew’s can-do attitude has been acknowledged by his team who love that he goes above and beyond for patients and is always ready to embrace a challenge.

Melanie Ince

Melanie Ince

EMIS Systems Manager, North Manchester General Hospital

Melanie makes life easier for the staff at North Manchester, training them in how to use electronic patient records to lighten their workload and works closely with teams to help them embrace new ways of working. If Melanie doesn’t know the answer to a problem she will not stop until she finds a solution and her team often say a forest should be named in her honour for the reams of paper her work has saved!

Marie MacIver

Marie MacIver

Medical Secretary, Queen Elizabeth University Hospital, Glasgow

Marie has been nominated for going above and beyond in her work in the outpatient clinics. She has a kind nature and works hard to make sure each patient’s journey through the service is smooth and comfortable as possible calling personally to remind them of follow up appointments. Marie’s sunny disposition, approachability and positive outlook are an inspiration to the whole team.

Leanne Mathers

Leanne Mathers

Placement Coordinator, Beechwood College, Penarth

Leanne has been put forward for Operational Support Worker of the Year after doing an exemplary job as the placement co-ordinator at Wales’ first residential college for students with an autistic spectrum condition. Leanne really cares about the students and their families, going above and beyond to make sure they all feel comfortable throughout their transition process into the school, sometimes when they have been rejected from other services.

Jackie Pearson

Jackie Pearson

Reception Supervisor, Adelaide Medical Centre, Hampshire

Jackie has been nominated for her high standard of working, teamwork and excellent manner with patients over her last 20 years at the practice. Jackie is not averse to getting her hands dirty, often covering shifts for team members and working long hours. Jackie is a fantastic role model for all staff in the practice and strives to make sure their quality of work is always as high as possible.

Gwenda Porter-Harris

Gwenda Porter-Harris

Assistant Telecoms Manager, Bedford Hospital

Gwenda has moved job roles from Switchboard Operator to Assistant Telecoms Manager in ten years while simultaneously bringing up her children, grandchildren and looking after her staff. Gwenda always puts others first and is an excellent first point of contact for anyone in distress or in need of urgent care. She has been nominated for Operational Support Worker of the Year for her enthusiasm and loyalty to her team.

Julie Skeemer

Julie Skeemer

Domestic Assistant, Leicester Royal Infirmary

Julie has been nominated for her ability to make her ward feel like home for patients. She is a caring and compassionate member of staff and her genuine kindness has been noticed by her team, patients and their families alike. Never forgetting a birthday, Julie bakes and makes toys for the patients and even buys Christmas presents, but more importantly she knows exactly when someone just needs a hand to hold.

Paul Tobin

Paul Tobin

General Porter, St. James Hospital, Leeds

Paul works tirelessly to improve experience for patients and is the creator of the nation’s first Portering Safety Huddles - small meetings to discuss safety problems. He recognises the importance of his role and educates other porters by working closely with clinical areas and giving guest talks. He goes the extra mile every day, giving up his own time to make things even better at St. James Hospital.

Jess Toon

Jess Toon

Activities co-ordinator, Richmond Bede Village, Coventry

Jess has been nominated for her hard-working nature and original approach to organising activities for residents, which she often does in her spare time. Her latest challenge is a Cruise Ship Day, Jess is decorating the ship, building a casino and Tiki bar, inviting a choir to sing and helping the hospitality team serve an around the world menu. No matter what she is doing, Jess brings an air of vibrancy to the Village