Mixed Messages

A highly interactive, experience based training product which encourages learners to consider ways of improving their communication skills both with their colleagues and members of the public

Overview
Mixed Messages tells the real story of a service user, Douglas ‘Mick’ Michaels, his family and their mixed experiences in a large city hospital. It demonstrates both positive and negative behaviours through the use of dramatised video involving a cast of nine professional actors. Varied non-patronising interactive exercises provide the instructional backbone to the program.

• Module 1: Arrival
• Module 2: Transfer
• Module 3: Renal Unit
• Module 4: Discharge
• Module 5: Palliative Care
• Module 6: Conclusion.

It is important to remember that everything shown on the video, presented as a series of vignettes, each followed with an exercise, actually happened.

What will learners get out of it

• How to recognise communication opportunities that can distress or reassure patients’ relatives
• How to consider helpful and appropriate responses
• How to engage in a positive manner with patients
• Understanding of how to identify opportunities within own sphere of practice where communication interventions with patients and their carers could be effectively deployed.

Who is the course for
All staff who come into contact with the relatives or carers of patients, including medical and medical administrative staff.

Assessment
The course has questions throughout to test learners’ understanding. Learning progress and test results can be tracked by managers for internal development and learners can keep a certificate of completion for CPD.

Accreditations & Endorsements
The course was written and developed by WalkGrove.

Duration: 2 hours approx